FAQs

Questions borrowers and broker teams usually ask first.

Cashly now separates the borrower-facing experience from the broker CRM workspace. These answers cover how the platform helps borrowers understand options and how broker teams manage intake, follow-up, and lender coordination behind the scenes.

Borrowers Private mortgage clarity
Brokers Workflow and CRM tools
Support Fast onboarding answers

Borrower questions

What is Cashly and how does it help borrowers?

Cashly helps borrowers understand private mortgage options more clearly. It is built to make rates, fees, lender fit, and next steps easier to follow before a decision gets made.

Can I use Cashly on my phone?

Yes. Cashly is available through the browser, so borrowers and teams can review information, messages, and next steps from desktop or mobile.

Is borrower information stored securely?

Yes. Cashly is designed to protect borrower information with strong security practices and support privacy expectations around mortgage-related data.

Broker questions

How does Cashly automate borrower follow-up?

Broker teams can use Cashly to keep reminders, task ownership, notes, and communication in one place so follow-up is more consistent and less manual.

What kind of broker insights does Cashly provide?

Cashly helps teams keep better visibility into file progress, next steps, lender matching, borrower communication, and overall workflow performance.

How do I get started with the broker workspace?

Start from the Broker page or reach out through Contact. We can walk you through the workspace and show where CRM, lender matching, and file management fit into your process.

Still have a question about Cashly?

We can help with borrower guidance, broker workflow questions, onboarding, or a quick product walkthrough.